The problem may be caused by an app that you downloaded. You can
reboot your device in safe mode to determine if an app you downloaded is
causing the problem:
- Follow these steps to turn on safe mode.
- Once you're in safe mode, try connecting to the Wi-Fi network again (go to Settings > Wi-Fi and touch the network's name).
- If the Wi-Fi connection works in safe mode, an installed app is most likely causing your issue. Follow the steps below to find out what app it is.
- If the Wi-Fi connection doesn't work in safe mode, there's most likely a problem with the Wi-Fi network. See the section "Troubleshoot problems with the network" below.
If the Wi-Fi connection works in safe mode
- Restart your device to exit safe mode.
- Uninstall recently downloaded apps one by one to see if you can find the app that’s causing issues.
- Once you remove the app that's causing the problem, you can reinstall the apps you removed in testing.
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